iPad Installation

For TaylorMade Experiential Team members

Install MFE App

Step 1

Open Safari on your iPad
Navigate to the install link below
Sign in with your My Fitting EXP credentials
Tap Install when prompted
Wait for download to complete

Install MFE for iPad

Connect to Monitor

Step 2

Power on your launch monitor
Go to iPad Settings → Wi-Fi
Connect to the monitor's network:
- TrackMan: TrackMan_####
- GCQuad: GCQuad_####
Enter the password when prompted
Open MFE and verify connection

Requirements

Device	iPad (company-managed)
iOS	Latest supported version
Credentials	My Fitting EXP account
Connection	Wi-Fi or Bluetooth

Quick Start: How to Use myFittingExp

Enter your email and password. Tap "Forgot Password?" if needed.

Open Settings

Tap the Settings (gear) icon to access device configuration.

Select Launch Monitor

Under User Settings, choose your launch monitor type (TrackMan, Foresight, etc.).

Choose Device & Connect

Select your device and connection type (Wi-Fi, Ethernet, or USB), then tap Connect.

Check Version

Version number is shown at the bottom-left of the Settings screen.

Windows Installation

For retail store locations

Install MFE App

Step 1

Open Microsoft Store on your PC
Search for "My Fitting EXP" or use link below
Click Get or Install
Wait for download to complete
Launch MFE from Start menu

Get from Microsoft Store

Install Connector Service

Step 2

Download the Connector Service installer
Run the installer (.exe file)
Click Yes on UAC prompt (required)
Wait for installation to complete
Verify icon appears in system tray

Download Connector Service

Admin rights required for Connector installation. Contact your IT admin if blocked.

Requirements

OS	Windows 11 (64-bit)
Admin	Required for Connector
Credentials	Provided by TaylorMade
Connection	USB / Ethernet / Wi-Fi

⚠️ Connecting to GCQuad via Wi-Fi on Windows? When Windows asks for a PIN, don't enter a PIN. Click "Connect using a security key instead", then enter the password: FSSPORTS

Quick Start: How to Use myFittingExp

Enter your email and password. Use "Forgot Password?" link if needed.

Open Settings

Click the Settings (gear) icon to access device configuration.

Select Launch Monitor

Under User Settings, choose your launch monitor type (TrackMan, Foresight, etc.).

Choose Device & Connect

Select your device and connection type (Wi-Fi, Ethernet, or USB), then click Connect.

Check Version

Version number is shown at the bottom-left of the Settings screen.

Launch Monitor Setup

Connection settings and default credentials

GCQuad / QuadMAX Device Registration

Why This Matters

GCQuad and QuadMAX devices must "phone home" to Foresight servers every 45 days to maintain connectivity with third-party applications like myFittingExp. If registration expires, the device will not connect until re-registered.

How to Re-Register

Download the Foresight Sports iOS app
Ensure your iOS device has internet access
Power on your GCQuad / QuadMAX
Open the Foresight app and log in
Connect to your launch monitor via Bluetooth
The device will automatically re-register

Best Practice: Re-register at least once per month, and always the night before any fitting event.

Download Foresight App (iOS)

TrackMan 4

Wi-Fi SSID	`TrackMan_####` (#### = serial)
Password	`password`
Connection	Wi-Fi (iPad) / Ethernet (PC)

TrackMan Support

GCQuad / QuadMAX

Wi-Fi SSID	`GCQuad_####` (#### = serial)
Password	`FSSPORTS`
Connection	Wi-Fi / USB-C / Ethernet

⚠️ Windows Wi-Fi: Don't Enter a PIN! When Windows asks for a PIN, click "Connect using a security key instead", then enter: FSSPORTS

Foresight Support

Connection Tips

iPad: Connect to monitor's Wi-Fi, not venue Wi-Fi
PC: USB is most reliable; Ethernet for TrackMan
Ensure monitor shows solid indicator lights (not blinking)
Power cycle monitor if connection issues persist
Check that Connector Service is running (Windows)

Firmware Updates

Keep your launch monitors up to date for best performance

GCQuad / QuadMAX (Foresight)

Update via PC (Windows)

Download the firmware updater from Foresight
Power on your GCQuad / QuadMAX
Connect to PC via USB-C cable
Run the firmware installer (.exe)
Click Update when prompted
Wait for completion — device may restart

GCQuad Firmware QuadMAX Firmware

Update via Foresight App (iPad)

Download the Foresight App from App Store
Power on your GCQuad / QuadMAX
Open the app and connect via Bluetooth
If update available, you'll be prompted automatically
Follow on-screen instructions to complete

Foresight App (App Store)

Foresight Version Info

GCQuad Firmware v4.1.0.1

Released November 2025

Improved Bluetooth connectivity
Better data capture for off-target shots
Enhanced club data accuracy

USB-C connection required for PC firmware updates

TrackMan 4

Update via PC (Windows)

TrackMan 4 firmware updates require a Windows PC with TrackMan Performance Studio (TPS). The update is done through the TrackMan web interface.

Download the firmware from TrackMan Support
Connect TrackMan 4 to your PC
Access the web interface through TPS
Upload the firmware file and restart

Step-by-Step Guide Download Firmware

Need Help?

TrackMan's support team can walk you through the firmware update process or perform remote assistance.

TrackMan Support

+1 (810) 225-9855

They can help with firmware updates, troubleshooting, and technical questions

TrackMan Support Portal

TrackMan Version Info

TrackMan 4 Firmware v2.9.4

Latest Release

Improved spin tracking at high ball speeds
System optimizations

Requires Windows PC — no iPad update option

Experiential Team Troubleshooting

Common issues and solutions for iPad users

GCQuad / QuadMAX Not Connecting — Registration Expired

Foresight devices require re-registration every 45 days to maintain third-party connectivity. If your device hasn't "phoned home" recently, it won't connect to myFittingExp.

⚠️ How to Fix: Use the Foresight iOS app (not myFittingExp) on an internet-connected device. Log in and connect to your GCQuad via Bluetooth — this will automatically re-register the device.

Best practice: Re-register monthly, and always the night before events

Monitor Not Connecting

Check that you're connected to the monitor's Wi-Fi network, not venue Wi-Fi or your regular network.

iPad Settings → Wi-Fi → Select TrackMan_#### or GCQuad_####

App Crashing

Check if iOS was recently updated. New iOS versions may need an app update. Force close and relaunch first.

If persists after iOS update → Contact TaylorMade IT

Can't Login / Forgot Password

Verify your credentials and check CAPS LOCK. Use the form below to request a password reset email.

Reset Your Password

If an account exists with this email, you'll receive a password reset link. Check your spam folder if you don't see it.

Data Not Syncing

Fittings done offline will sync when back online. Open the app with internet connection to trigger sync.

Check Settings → Sync status indicator

Retail Partners Troubleshooting

Common issues and solutions for Windows users

GCQuad / QuadMAX Not Connecting — Registration Expired

Foresight devices require re-registration every 45 days to maintain third-party connectivity. If your device hasn't "phoned home" recently, it won't connect to myFittingExp.

⚠️ How to Fix: Use the Foresight iOS app on an iPhone or iPad with internet access. Log in and connect to your GCQuad via Bluetooth — this will automatically re-register the device. (Note: This must be done on iOS, not Windows.)

Best practice: Re-register monthly, and always the night before events

Monitor Not Connecting

Check that Connector Service is installed and running (system tray icon). Verify USB cable or network connection.

Open Services (services.msc) → Find "TaylorMade Connector Service" → Start

GCQuad Wi-Fi Asks for PIN (Not Password)

When connecting to GCQuad_#### Wi-Fi on Windows, the system may prompt for a PIN instead of a password.

⚠️ Important: Don't enter a PIN! Click "Connect using a security key instead" (link below the PIN field), then enter the password: FSSPORTS

Windows Wi-Fi prompt → Click "Connect using a security key instead" → Enter: FSSPORTS

Connector Issues

If Connector won't install or start, you may have denied the UAC prompt or lack admin rights.

Uninstall from Control Panel → Reinstall → Click YES on UAC prompt

App Won't Launch

Windows SmartScreen may be blocking the app. Check Event Viewer for crash details.

Click "More info" → "Run anyway" if blocked by SmartScreen

Can't Login / Forgot Password

Retail accounts are different from internal accounts. Use the form below to request a password reset email.

Reset Your Password

If an account exists with this email, you'll receive a password reset link. Check your spam folder if you don't see it.

Complete Reinstall

If issues persist, do a clean reinstall of both MFE and Connector Service.

Settings → Apps → Uninstall MFE → Control Panel → Uninstall Connector → Reboot → Reinstall both

Get Support

Contact the right team for your issue

TaylorMade IT

First Contact

800-864-7230

MFE@tmgolf.freshservice.com

6 AM – 6 PM PST, Mon–Fri

App issues, login problems, data sync, connectivity help

TrackMan

+1 (810) 225-9855

support.trackman.com

Hardware issues, calibration, not reading shots

Foresight Sports

+1 (858) 880-0179

support.foresightsports.com

Hardware issues, firmware, camera/sensor problems

Quick Links

MFE for iPad MFE for Windows Connector Service GCQuad Firmware QuadMAX Firmware TrackMan 4 Firmware Foresight App

Welcome to myFittingExp Support

iPad Installation

Install MFE App

Connect to Monitor

Requirements

Quick Start: How to Use myFittingExp

Windows Installation

Install MFE App

Install Connector Service

Requirements

Quick Start: How to Use myFittingExp

Launch Monitor Setup

GCQuad / QuadMAX Device Registration

Why This Matters

How to Re-Register

TrackMan 4

GCQuad / QuadMAX

Connection Tips

Firmware Updates

GCQuad / QuadMAX (Foresight)

Update via PC (Windows)

Update via Foresight App (iPad)

Foresight Version Info

TrackMan 4

Update via PC (Windows)

Need Help?

TrackMan Version Info

Experiential Team Troubleshooting

GCQuad / QuadMAX Not Connecting — Registration Expired

Monitor Not Connecting

App Crashing

Can't Login / Forgot Password

Reset Your Password

Data Not Syncing

Retail Partners Troubleshooting

GCQuad / QuadMAX Not Connecting — Registration Expired

Monitor Not Connecting

GCQuad Wi-Fi Asks for PIN (Not Password)

Connector Issues

App Won't Launch

Can't Login / Forgot Password

Reset Your Password

Complete Reinstall

Get Support

TaylorMade IT

TrackMan

Foresight Sports

Quick Links